This project aims to centralize compensation and non-compensation payment processes at an insurance company to enhance efficiency, transparency, and financial control. By transferring payment responsibilities from branch offices to the central office, the initiative aims to create a more structured system, reduce errors, and strengthen transaction oversight. The study seeks to design a valid centralized payment process that ensures effective financial control, transforms payment operations, and addresses identified risks or concerns.

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• Analyze and use the current (as-is) process as a foundation for designing the centralized payment process.
• Design and validate a centralized to-be process with effective financial control managed by the head office.
• Address existing issues and concerns while assessing the impact of centralization in the to-be process.